The premier online marketplace for discerning collectors of custom scale airplane models, connecting buyers and sellers with verified listings and secure transactions.

How can we help?

Search our help centre or browse by category

Buying

How to purchase, payments, and order tracking

Selling

Listing items, payouts, and seller tools

Shipping

Shipping zones, rates, and delivery times

Trust & Safety

Buyer protection and dispute resolution

Account

Profile settings and verification

Disputes

How to open and resolve disputes

Frequently Asked Questions(17 results)

Selling custom builds?

Read the Custom Builder Guidelines for everything you need to know.

Custom Builder Guidelines

Still need help?

Our team is here to help. Reach out via email or find us on social media.

planebaseapp@gmail.com @planebaseapp

How can we help?

Buying

Selling

Shipping

Trust & Safety

Account

Disputes

Frequently Asked Questions(17 results)

How do I place an order?

What payment methods are accepted?

How does buyer protection work?

Can I buy from sellers in other countries?

How do I track my order?

How do I become a seller?

What are the seller fees?

How and when do I get paid?

How do I set up shipping for my listings?

How quickly do I need to ship after an order?

How does shipping work on PlaneBase?

Which regions does PlaneBase support?

How long does shipping take?

How do I open a dispute?

What happens during a dispute?

How do I contact a seller?

How do I follow a seller or manufacturer?

Selling custom builds?

Still need help?